Droobi Privacy Policy

Droobi provides a website, a mobile-enabled website, and a mobile app:

  • ‘https://www.droobihealth.com’, (the Website)
  • ‘Droobi Mobile Application’ (the App), for both iPhone and Android

The Droobi website and the app allows our healthcare practitioners to view patients’ health-related information; communicate with members of healthcare team and Droobi staff; access to diabetes-related educational content; and access to the app features related to behavioral change.

This Privacy Statement applies to the Droobi website and the app, which are owned and operated by Droobi LLC. This Privacy Statement describes how Droobi collects and uses the personal information you provide, and other information that is collected from your use of the Droobi website and the app. It also describes the choices available to you regarding our use of your personal information and how you are able to access and update this information.

All your protected health information maintained by Droobi, including information you provide on the website and the app, is also subject to Privacy Rule under the Health Insurance Portability and Accountability Act (‘HIPAA’).

Droobi is committed to protecting the privacy of the users of the Droobi website and the app. Droobi will use and disclose your personal information as stated in this Privacy Statement.

Website and mobile application Privacy Statement

Use and disclosure of health information includes, using the information to provide management and prevention guidance to the individual with chronic disease, and to conduct data analytics to improve the Droobi website and app experience. Our use and disclosure of an individual's personal information (including health information) is limited as required by state law. We do not sell or rent personal information about visitors to the Droobi website or the app.

Security

The Droobi website and the app have security measures in place that are intended to help protect against the loss, misuse, unauthorized access or alteration of information under our control. These measures include encryption of data during transmission using the Secure Socket Layer (SSL) system, encryption of data at rest, using a secured messaging service, and a secured transfer of data to the website and the app. Despite these measures, the confidentiality of any communication or material transmitted to or from us via the Droobi website or the app by Internet, text message, or email cannot be guaranteed. At your discretion, you may contact us at the mailing address or telephone number listed in the "Questions, complaints, and contacts" section at the end of this Privacy Statement.

License limitation, sharing and confidentiality

Droobi is, unless otherwise stated, the owner of all the copyright, trademark, patent, trade secret, database and other proprietary rights to the information including without limitation, the Droobi website. Without limitation of the foregoing, we assert ownership of a copyright in the entire Droobi system, including without limitation, the Droobi website, as a collective work and/or compilation, and in the selection, coordination and arrangement of the information and content in Droobi.

Chat Confidentiality

Droobi will only contain information for the quality and monitoring purposes for the management and prevention of the chronic diseases. All the information shared (either logged in or via chat feature) on the Droobi app and Droobi website will remain confidential. Any review or discussion, or use of this information is strictly prohibited.

Website and mobile application visitor data

In addition to web logs, described below, Droobi routinely gathers data from the Droobi website and mobile application activity, such as how many people visit the site or app, the web pages or mobile screens they visit, what workflow they follow, how long they stay on each page, the exchange of messages between the users etc. The data is collected on an aggregate, anonymous basis, which means that no information is personally identifiable or is associated with the data. This data collected helps Droobi to improve content and overall usage. The information is not shared with any other organizations for their independent use.

The Doobi website and the app do not honor a browser’s signal or header request to track the user's activity.

Collecting and using and disclosing personal information

As disclosed in this Privacy Statement, we do not collect any personally identifiable information about users to the Droobi websites or the app.

1. Information collection, use and disclosure

We collect the following personal information from you:

  • Contact information such as name, email address, mailing address, and phone number
  • Age or date of birth
  • Unique identifiers such as user name, account number, and password
  • preferences information such as preferred first name and the types of emails you’d like to receive from Droobi
  • Health or medical information

We use and disclose your information for:

  • Communicate your health information, or the health information of someone you are caring for, to health care providers treating you.
  • Communicate to you the health information of others you are authorized to act on behalf of on the Droobi websites or the app
  • Respond to any queries sent to Droobi health educators via chat feature.
  • Monitor your account
  • Respond to your health-related questions and concerns
  • Improve Droobi website, app, and marketing efforts
  • Conduct data analytics based on de-identified patient health information

We collect various health and activity data from connected devices, such as HUAWEI Health, for research, analytics, and improving our services. The data types collected are divided into two categories:

Data Used and Displayed in the App:

(These data types are directly visible within the app interface and used for real-time user interaction and feedback)

  • Steps: Displayed to track and monitor your physical activity.
  • Weight: Displayed to help you manage and track your weight and related health metrics.
Data Collected but Not Displayed in the App:

(This data is used for research purposes only)

  • Distance
  • Ascent & Altitude
  • Calories
  • Medium- and High-Intensity Activities
  • Active Hours
  • Daily Activity Summary
  • Exercise Goals
  • Activity Record
  • Activity
  • Body Fat
  • Heart Rate
  • Stress
  • Sleep
  • Blood Glucose
  • Blood Pressure
  • SpO2 (Oxygen Saturation)
  • Body Temperature
  • Heart Health
  • Pulmonary Function
  • Reproductive Health
  • Reading Month-History Data
  • Strength
  • Height
  • Goals

The data types not displayed in the app are collected and processed, primarily for research and analytics purposes. This data is used to improve overall service quality, performance monitoring, and provide insights into health trends, while ensuring that user privacy is fully protected.

2. Server logs

We maintain a standard server that records data about all users who use the Droobi website or the app and we store this information. These logs may contain the internet domain from which you access the site, the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited; the pages or mobile screens you viewed; and the address of the website you linked from, if any.

All web logs are stored securely, and may only be accessed by Droobi employees or designees on a need-to-know basis for a specific purpose. Droobi uses server information to improve the design of Droobi websites and the app; to identify popular features; to resolve user, hardware, and software problems; to make the Droobi websites and the app more useful to users for security purposes.

3. Disclosures

We may disclose personal information to any person performing audit, legal, operational, or other services for us. We will use information collected from third party tracking tools (Firebase, Google analytics, Webengage and Microsoft AppCenter, Facebook analytics) which does not identify the individual for these activities whenever reasonably possible. Information disclosed to vendors or contractors for operational purposes may not be re- disclosed to others by such a vendor or contractor, except as permitted by Droobi LLC and the applicable law.

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena, or similar legal process
  • as described in the Privacy Rule for protected health information
  • when we believe in good faith that disclosure is necessary to protect our rights, protect you or others from threats of imminent harm, investigate fraud or other activity in violation of the law, or respond to a government request
  • to protect the security and reliability of the website and the app
  • if Droobi is involved in a merger, acquisition, or sale of all or a portion of its assets. You will be notified via email and/or a prominent notice on our website and the app of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information
  • to any other third party with your prior consent to do so
4. Other requests to limit use and disclosure of your personal information

State law may allow you to request that we limit our uses and disclosures of your personal information for treatment, payment, and health care operations purposes. We will consider all requests and, if we deny your request, we will notify you in writing. State law requires us to agree to your request to restrict disclosures to a health plan or insurer relating to specific health care services, if you have paid for those services in full. The law does not, however, require us to restrict any disclosures we think are important for treatment purposes.

5. Data retention

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Payment Information

There are no purchases in the app that require your financial information. Do not provide any financial information to the Droobi app or to anyone through the app.

7. Accessing or Modifying Your Information

You may update and correct your basic profile information at any time by accessing your account settings. If you wish to request access to or correct other personal information we hold about you, you may contact us at support@droobihealth.com

Contact Droobi:

If you have any questions about this Privacy Statement, our policies and practices concerning the Droobi website or the app, your rights under this statement, and your dealings with the Droobi website or the app.

Droobi LLC
D-Ring Road
Doha
Qatar
+974 4487 1259
info@droobihealth.com